Complaints

Tell Us What Went Wrong

We take every complaint seriously. Submit the form below and you will receive a unique reference number immediately, with an acknowledgement within two working days.

Formal complaint

Complaint Form

Fields marked are required. Please include dates, account numbers and any reference you already have.

Full name Company name / business name Email address Phone number Address optional Complaint category

Priority

Low Medium High Urgent

Complaint details 0 / 5000

I confirm the information above is accurate and consent to Futurion Marketing processing it to investigate my complaint, as described in the Privacy Policy.

Our Complaints Process

Immediate reference number
Issued the moment you submit, and repeated in your confirmation email.
Acknowledgement within 2 working days
A named complaints handler is assigned to your case.
Investigation and updates
We keep you informed at least every ten working days.
Final response within 8 weeks
In line with UK industry standards, with our decision explained in full.

Prefer to Talk?

Call our team during business hours and we will log the complaint with you on the phone.

0330 001 3025